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anniefannysattic

CORAL SPRINGS, FL

Our shop policies

Welcome

My creations are all handmade by me. If you don't see what you are looking for please contact me!..If you see something you like but want a different color, I WELCOME custom orders!

Shipping details

Made to Order and Custom Order items general ship out anywhere between 3 to 7 business days depending on workload or fall busy season.

Ready to ship items, ship out in 1 business day. I ship USA domestic small or light weight items out first class and heavier items priority mail either flat rate or whatever make sense.

I ship first class international mail for international shipping.
International customers are responsible for all fees associated with shipping to their respective countries.

Estimated shipping times to receive package
Canada: 8-15 business days
North America: 3-6 business days
Europe: 10-20 business days
I'll do my best to meet these shipping estimates, but cannot guarantee them.

Refunds, returns & exchanges

I try to take the best photos possible and describe the item thoroughly, but if you feel I misrepresented the item, please e-mail me right away so we can work it out. If there is a problem, please let me try to resolve it before leaving neutral or negative feedback...

I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations on custom orders or orders that have already shipped. Please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Digital downloads
Intimate items (for health/hygiene reasons)

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Additional information

Custom and personalized orders
**CUSTOM ORDERS**
● Custom orders are VERY welcome but if purchased after Dec 10 they may not arrive in time for xmas but I try my best. Busy season for sure! You can contact me

● If you see anything you like but would like it in a different color or fiber please don't hesitate to ask! Just let me know.

● If you like a different ribbon or flower color let me know

● Custom Orders can not be returned. They are especially made per your specifications

I will always give you an approx date of completion before i create a custom order. I will also let you know if i can start on project right away or if i am finishing up on other orders. You can always contact me along the way and i will keep you updated.

Gift wrapping and packaging
I take a lot of care in packing your item. They are wrapped in tissue and placed in zip locked bags and smaller items are placed in padded envelopes and larger items are boxed.

Let me know if this is present and you want gift wrapped and/or with card. you can let me know what you want written in card. I will include at no extra charge.

Sizing details
Each item in my store has detail descriptions and include size. If you need something larger or smaller just let me know and i will do my best to accommodate.

Care instructions
All the items in my store have the washing instructions included in the description. If the item is wool or delicate material you will also receive a document in your package for the proper care of you item(s). In addition all items will have care instructions attached to the item.

Wholesale availability
I have done wholesale deals with various vendors and boutique stores. if you are interested please feel free to contact me.