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Ann's Jewelry Art

Chattanooga

Our shop policies

Welcome

Welcome to my shop. I have been designing and making jewelry for over a decade. If you see a design that you like, but would like it in another gemstone color or metal (copper, silver, or gold) please contact me and let me know by using the letter and number in the parenthesis that you can find behind the item that you like. Or I can design something new for you too. I have a wide variety of different colors and sizes of gemstones to choose from or you can provide your own. I am not the lapidary artist so I do my best in representing my stones as they are sold to me. I try to work with the finest materials available. Everything in my shop is handmade by me except for the chains and a few findings (clasps, jump rings, and copper ear hooks).

Shipping details

I will ship your piece(s) out within 1-3 business days after sale (except for made to order items, please see those items for their individual shipping.). I ship items out using USPS First Class mail. I will provide a tracking number. It may take 3 to 10 days from the time of purchase for your piece(s) to arrive depending on what part of the country you live in and the time of year. If you need it faster, let me know and we will try and work something out. Due to the weather and the holidays it might take longer. I ship only to locations in the United States. If you are out outside the states, I do ship to many countries from my Etsy shop. https://www.etsy.com/shop/AnnsJewelryArt?ref=seller-platform-mcnav

Refunds, returns & exchanges

Please contact me within 3 days of receipt to let me know you would like to return or exchange your item(s).

Return within 7 days of receipt or the next business day after receipt, whichever is later.

Refund for original cost of item(s) will be given upon receipt of your package within 1-3 business days.

You (the buyer) are responsible for cost of return shipping. It is suggested that you insure the package for the amount of purchase because, if I do not receive the item(s) in the original condition, I cannot issue you a refund. Return item(s) in original box and envelope in which you received item(s). Items may not be accepted for return if you do not following care instructions (see below).

Additional information

CUSTOM ORDERS

If you see a design that you like, but would like it in another gemstone color or metal (copper, silver, or gold) please contact me and let me know by using the letter and number in the parenthesis that you can find behind the item that you like. Or I can design something new for you too. I have a wide variety of different colors and sizes of gemstones to choose from or you can provide your own.

CARE AND STORAGE INSTRUCTIONS

Please keep your jewelry piece in the plastic bag containing a black anti-tarnish square. This will help protect it from tarnishing. I have also enclosed a soft polishing cloth. Rub the metal on your piece with the cloth with a medium pressure. The cloth works even when it turns lightly black. Do not wash the cloth or it will not work. Copper and sterling silver does tarnish with time. I recommend anti-tarnish jewelry boxes. Regular jewelry boxes will not help slow the tarnishing process unless you keep them in the bag provided. Always keep your jewelry in a dark place.

I recommend removing your jewelry before showering, bathing, using household cleaners, chemicals, or essential oils; doing manual jobs like gardening or washing dishes and applying lotions. Please do not use jewelry cleaners on this jewelry. You will damage the patina (if copper) and/or gemstone. You can wash your piece (except pearls) in mild dish washing liquid like Dawn and warm water.

Please note that the wire weaving and wrapping of semi-precious gemstones hardens the wire, but care must be given to your piece. Please don't place your jewelry loose in your purse or pocket without protection for it could be damaged and bent. All wire can bend under the right circumstances. Follow the care and storage instructions for a long-term enjoyment.