I want you to be completely happy with your order from me, and am ready to go the extra mile to ensure that is the case!
I ship via USPS First Class Mail within 3 days of having received your order. Typical shipping times within the United states are 3-5 days and while international orders are usually 1-4 weeks.
If you are outside the U.S. and your country charges an additional tax or customs duty, I'm truly sorry, but it is your legal responsibility to pay it and there is nothing (legally) I am allowed to do about it.
If you're outside the US and you're not sure what the dollar limits are before you get charged customs for an international order, we recommend double-checking before completing the checkout process to make sure it's an amount you will be willing to pay in order to receive your package.
Refunds, returns & exchanges
I want you to LOVE your glass eyes!
If you receive your order and are unhappy in any way, please do not hesitate to contact me for a refund or a replacement.
Same goes for items lost in the mail. Even though it's not technically our fault when the post office misplaces a package, we ALWAYS take full responsibility.
We will do everything we can to make sure you get your order as quickly as possible and make sure you are 100% satisfied with it.
If your order is damaged during shipment or lost in the mail I will refund or replace it at no additional cost to you. If you change your mind or accidentally ordered the wrong size / item, we will refund the cost of the item, but you will pay for the return shipping to send the items back to us.
Please contact me within 14 days of having received your order to discuss any returns for a refund, or exchanges of glass eyes designs.
Can't find what you're looking for? Feel free to message me with a custom order request. I personally design all of the images used for my glass cabochons and would love to design something especially for you!