Welcome to the Crafting Family's Shoppe! We hope you enjoy our crafty goodies and supplies at bargain prices that will hopefully inspire you to create something great!
Our handmade items are made by either my family, friends or myself and each one will detail in the description who in the Crafting Family made it and sometimes what inspired us to create it.
All of our items are on hand and ready to ship. We strive to ship orders within three business days of receipt of payment. If, for any reason, there is an unexpected delay we will do our best to notify you of same in a timely fashion. Our goal is to keep you happy and crafting and will do our best to make that happen!
All orders from our shop are shipped via United States Postal Service (USPS) and is calculated by weight. We use Paypal to generate shipping labels for all orders so that you are notified via email when your package is being shipped.
Please note we package our products to ensure safe delivery and are not responsible for postal service mistakes, loss or damage. We strongly recommend purchasing shipping insurance for your packages, especially if they are high volume or monetary value.
We have set up shipping discount coupon codes to save you the most on shipping. If you should have any questions regarding shipping, please feel free to send us a message - we want you to save as much as possible on shipping so you can apply the added savings to your stash!
The current shipping discounts are as follows:
All CHARM and FILIGREE orders over $25.00 will ship for free in the USA only. Coupon code at checkout: CHRMFREESHIP25
All craft SUPPLIES orders from our shop totaling over $75.00 will receive free shipping in the USA only.
Coupon code at checkout: 75FREESHIP
The free shipping on orders over $75.00 offer will also include certain handmade items; however, for large or bulky handmade items that require special packaging to ensure safe delivery, we may charge additional shipping via separate PayPal invoice once we have calculated and packaged items for shipment. You will be notified prior to shipment in the event your order requires any additional considerations.
We do our best to ship items at the lowest cost to you and wherever possible we will use flat rate boxes or envelopes and any shipping charge overages will either be:
a. Refunded to you by way of gift certificate or specially designed coupon code for you to use on your next purchase; or
b. We will notify you of the credit and allow you to add on items to your order totaling the price of the overage prior to shipment if it will not affect the cost of shipping.
The bottom line is: we do not intend to make profit off of your shipping cost and will be as flexible as possible to ensure you don't pay more than necessary for the delivery of your crafty goods.
Refunds, returns & exchanges
Due to the nature of our handmade, clearance and bargain priced items, we do not offer refunds, returns or exchanges. We strive to fulfill your order correctly, promptly and strategically package them to ensure safe delivery; therefore, we are not responsible in the event your items are damaged in transit by evident courier neglect or loss. This is another important reason to insure your packages with USPS.
Notwithstanding the above, we acknowledge we are human and mistakes can happen. In the event there is a mistake in your order after receipt of your package, we will do our best to rectify the error in any way possible to ensure your satisfaction with the purchase. Once again, our goal is to make every customer happy with their purchase so that you are looking forward to coming back to shop with us and better yet, invite your friends to our Crafting Family Shoppe!
If you should have any questions about an item prior to purchase, please do not hesitate to send us a message to avoid any buyer's remorse or confusion.
The Crafting Family is located in the Eastern Time Zone. We do our best to respond to inquiries as quickly as possible.