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Our shop policies


Thank you very much for your interest in my products.
All of my work (photos, artwork, crafts, patterns, etc.) represented here, and elsewhere, is protected by Copyright © 2006-2012 Joom Klangsin


Payment to be made to : using any major credit card via PayPal.
California residents add 9% sales tax on all products and shipping charges.
Payment must be received before item is shipped.

*Please note that if you pay by PayPal e-check, the check must clear before item is shipped.(which is typically 3-4 business days).*

Buyers who doesn't have a paypal account, I also accept checks and money orders from US residents.
If you are paying by check, money order or another method, please contact the seller via Conversations to arrange payment.
Please pay to : Joom Klangsin
1241 148th San Leandro, CA 94578

I will ship your item as soon as I receive your payment.
Your payment need to be completed with in 10 days of purchesed. Otherwise your order will be canceled.

Shipping details


I offer shipping to everywhere.
Shipping rates include shipping, handling and packaging costs.
Most orders ship within 3-5 business days. You will be emailed tracking info on the day of shipping.
I will ship your order to the address listed in YOUR RECEIPT, not your Paypal address. Please make sure it is the correct address.

Domestic shipping cost
Shipping and handling cost for 1 lbs is US $6.50
Shipping and handling cost for 2 lbs is US $9.00
Shipping and handling cost for 3 lbs is US $13.00

Combined Shipping
The site will always choose the highest primary shipping first, then add the secondary for other items bought at the same time.

All of my pillows are shipped domestically via USPS Priority mail with delivery confirmation. Seller will not be responsible for damages or lost Items during delivery process. If you need domestic signature confirmation , please convo me.

International shipping is also available via USPS First Class Mail. Buyer is responsible for all taxes and/or customs fees for international shipments.

Shipping upgrades /Insurance

If you would like to upgrade your shipping to Priority, with Insurance, please convo me and I will send you a separate paypal invoice for the added services.

All orders, please allow up to 3-5 business days for item to ship and an additional.
2-3 business days for domestic delivery.
1-3 weeks for international delivery. (There're occasional delayed shipping for Canada and a few countries in Europe. Your order could be stuck in the customs probably waiting to be inspected. Please be patience.

Refunds, returns & exchanges

Refunds and Exchanges

If for any reason you are unsatisfied I do offer your money-back.
I will refund purchase price, (excluding shipping costs), if for ANY reason you are unhappy with product. I must be notified within 3 days of receiving your item in order to initiate money-back guarantee. The product must be returned in original condition, and seller must be contacted within 3 days of your receipt of the item. Return shipping is your responsibility, and it is recommended that you return item with tracking #, seller is not responsible for lost items.

Hope you love your order. If not, by any chance upon arrival, please contact me before leaving feedback, as I'm always willing to provide any changes, refunds, exchanges, or help.

Additional information

Wholesale order is welcome, just send me YOUR EMAIL ADDRESS and I will get back to you with the line sheet. Sorry, I'm not reviewing consignment requests and will not consider trading at this time.

All items come gift wrapped upon request and include a note with a message from you.