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Our shop policies


Here at Koana we believe in creating unique and beautiful items that people will be able to enjoy and use to express their creativity and individuality. We aim to provide the best customer service experience possible. We will answer any questions regardless of the content. It is our that our items will help fulfill your wishes.

Shipping details

We ship within 24 hours whenever possible, if not possible you will be informed of how long the wait will be. We use USPS Priority Mail.

Refunds, returns & exchanges

If you are not satisfied with your item in any way, you may return it for a refund of the purchase price, no questions asked. If the item arrives damaged, you may return it for a refund of the sale price or receive advice from us on how to fix it, if possible.