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Luda's Box of Treasures

Texas, USA

Our shop policies

Welcome

All items in my store are made to order. There is 2-3 weeks turn-around time for clothes orders and 5-7 days process time for your nail sets order.

Please, feel free to contact me if you have any questions.

Shipping details

I try to ship orders as soon as possible. But it might take me up to 3 weeks to finish the order (before shipping it).

DOMESTIC orders are shipped via USPS with tracking number. And usually delivered in 2-3 days after shipping (if you'd like any other method of shipping let me know before placing order).

INTERNATIONAL DELIVERY - usually takes about 2 weeks.

FEES - I pay all fees required to mail the package. Some countries will still have import fee that you will need to pay.
Some countries keep the packages at the customs for weeks, without delivering the package - you'll need to contact your Post Office.
I provide tracking number when I mail the package. The tracking service might not be available in all countries.

Refunds, returns & exchanges

I will cancel your order and do full refund - if you request to cancel your order within 4 days after placing it. If you decide to cancel your order after 4 days of placing it, but before I mail it - there will be a non-refundable cancellation fee (10% off your total order).

All items in my store are custom made to order. I usually don't accept returns - please, contact me and we will try to solve the problem.

I am not responsible for packages lost or damaged during shipping - please, contact me and will try to solve the problem.

I accept item exchanges (size, length, color). You must contact me within 4 days of receiving the item.
All items must be returned in the same condition as when are shipped to you (unworn, unwashed, unaltered). Together with free accessories and well packed.

Buyer pays return shipping.

Contact me if you have any issues with your order and will try to find a solution.

Additional information

PLEASE, BEFORE BUYING, if you are not sure about something - message me and I'll try to help you!