Shipping company : UPS , TNT , Fedex , DHL etc
Shipping Time : 2-5 working days
Refunds, returns & exchanges
We will accept returns if dresses have quality problems, wrong delivery time.We also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
How should I do if I want to return a product?
1. Please contact us within 48 hours after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped back to us within 15 business days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
Notice: For the returned product, please make sure they are in original condition-intact, unworn, unwashed, undamaged, unaltered and clean.
6. If return or exchange problem is caused by yourself, we will not accept return.
Notice: Please check our size chart carefully before ordering.
Can I Cancel My Order?
Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:
1. If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund.
2. If you ask for order cancellation within 24-48 hours after payment. We only refund you 50% product total plus shipping fee. Because your order is processing by factory 24 hours after your payment.
3. No refund 48 hours after the payment, we will not accept your order cancellation.
Estimated Delivery Time
All the dresses are not in stock, whether choosing a standard size or custom measurements, all our dresses are personally tailored for you from scratch. Now, we need about 20 working days to processing your order and about 3-5 working days for shipping. So, we advise you to expect the delivery to take approximately 30 working days.