My default shipping method is recorded delivery, that includes tracking services.
I pack your item with care and I am not responsible for package damage due to PO.
Please note that buyers are responsible for any duties and customs charges that may be incurred. I'm not responsible for delays due to customs.
Refunds, returns & exchanges
I do my best to take quality photos and offer detailed descriptions.
If you have any questions or concerns prior to purchase, please feel free to message me. I am always glad to answer any questions.
Customer satisfaction is really important for me and I will do everything possible to keep you happy. If by any chance you're unhappy with your Momou item, or you need to return it, please contact me and I'll do my best to work something out with you.
Please note that files and digital items, once sent to your email address or downloaded, are not refundable. If you have any doubt please contact me before purchasing.
I am always happy to discuss custom orders. If you have specific color or fiber requests, please feel free to contact me and I will be delighted to create a beautiful custom piece that fits your needs.
All items are handmade in a smoke-free and pet-free environment.