Hello and welcome. All my items are handknitted (or crocheted) by myself in a pet and smoke free home. I particularly enjoy the challenge of creating from scratch and I'm happy to take your ideas and run (or knit!) with them. I create my own patterns - and before you ask, I do not offer my patterns for sale.
Currently I am managing to ship "knit-to-order" items within a week. "Ready to ship" items are shipped daily, Monday to Saturday!
I always post first class or airmail. I always obtain proof of posting, but if you want registered or recorded delivery for extra security, please ask. I usually post same day as a sale, or the next day, because I'm an impatient buyer!
Refunds, returns & exchanges
I'm proud of the standard of my work so hope refunds would never be necessary. I always obtain "proof of posting" to allow me to chase up missing packages, so please get in touch if you feel your parcel may have been mislaid. If you change your mind about a purchase I will refund the purchase price if it is returned to me in the same condition it left and is resellable. The buyer will be responsible for the cost of postage in this instance.
If your purchase arrives damaged I will need to claim from the Post Office, so please take photos of the damaged parcel and get in touch as soon as possible. We will work something out, never fear!