Welcome and thank you for taking time to read our policies.
ORDER PROCESSING POLICY: If you are paying by PayPal your order will be shipped within 3 business days after receipt. If possible within 24 hours of placing your order.
SALES TAX: Sales taxes (if any) are calculated based on the location to which the product is being shipped. Only Nebraska shipping destinations will be charged sales tax.
OUR SHIPPING POLICY: Most items will be shipped by USPS-FirstClass. We may elect to ship by some other carrier and will notify you if that is the case. All orders shipped to addresses outside of the U.S. will be shipped by U.S. Postal Service or UPS.
Refunds, returns & exchanges
OUR RETURN POLICY: We're certain you'll be happy with your merchandise. We take extra care to fully describe our items, including any flaws. If you have any questions about the item(s) you are ordering, please use our question form to ask us about the item before placing your order.
If that rare occasion arises where you feel you must return an item, please contact us for return instructions within three (3) days (by phone or email) of receipt of your item(s). Upon our receipt and inspection of the returned item(s), we will issue a refund for your item(s) if returned in the same condition as it was when it was sent to you. Buyer is responsible for return shipping/insurance costs, which will not be reimbursed. Returned merchandise must be received by us within seven (7) days of the date from which you contact us regarding the return.
OUR RESTOCKING POLICY: We do not charge restocking fees.
OUR DAMAGE POLICY: We take extra precautions to pack our orders to prevent damage and breakage. If, despite our efforts, your order does arrive damaged, you must work with the carrier (UPS, Postal Service, etc) to file the claim. They will normally want to see the entire order (all contents and all original packing material). They will send the claim to us for processing. Do not repack and do not return the damaged items to us unless you are instructed to do so. This will void the insurance and we will not be able to give you a refund.