Thank you for choosing Simply*Sassy*Source. Our customers are extremely important to us and we appreciate your business. It is our number goal that our customers become "Raving Fans"!
Your Simply*Sassy purchase will be shipped within 1-3 business days from receiving payment and all pertinent information in regards to your order (color,quantity,size etc.)have been provided.
All purchases are sent using the United States Postal System and include tracking and delivery confirmation for domestically shipped items.
Domestic Delivery Times:
*First Class Mail takes approximately 5 business days from time of shipment.
**Priority Mail takes approximately 2-3 business days from time of shipment.
Shipping charges are calculated based on actual shipping and include 2.9% of your total for paypal fees and any supply fees. No adjustments to shipping charges will be made. Combined shipping charges are shown in each listing.
***International Shipping (excluding Canada) of all our items is available worldwide. The cost of shipping is based on the actual package weight plus 3% of your purchase price to cover international payment processing fees. Any international purchase over $100 in value will be sent priority mail only. Priority mail international includes tracking information for your protection as well as ours. We want to be rest assured your package is delivered as we can't be held responsible for lost shipments in any amount over $100.
If a shipment has been mailed priority mail international and has not been delivered verifiably, we will issue a full refund of your purchase price or immediately send your order again if the items that you purchased are in stock. International shipment times vary, we reserve the right to deem a package lost and/or undelivered after 30 business days or if tracking information is updated via USPS stating undeliverable.
Refunds, returns & exchanges
We are confident that you will LOVE our items! However, if for any reason, you would like to return your items for a refund less shipping and restocking fee, you may do so within 7 business days. A 15% restocking fee will be deducted for the return. Items have to be returned in the same condition as they were sent.
It is strongly recommended that return items are sent with a delivery confirmation. We can't be held responsible for items that are lost in transit for return.
Once items are received, we will process your refund (less shipping & fees)for your purchase immediately.
You have 3 days from receiving your package to report any missing items. It is strongly recommended that you do so immediately. We also reserve the right to cancel or reverse orders to customers with excessive issues. Our effort and customer service is deligent. If for any reason, there are excessive issues, we strongly feel a relationship with another supplier would be beneficial to both parties.
If there is anything we can help you with or if you are looking for something in particular that you don't see listed, please feel free to contact us. Chances are we have it or can get it for you. Minimum store Purchase is $5. Any orders less than $5 will be refunded.