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Skpersonalized designs

MOUNT OLIVE, NC

Our shop policies

Welcome

Returns and exchange details
Refunds and Exchanges:Because most orders are custom, I do not accept returns or exchanges.on custom orders. Any item with misspelling or errors will be remade for you and you must contact us with issue upon receipt of item ( we do track all package to make sure they arrive ) * Please note, that our store policy on stacked charms : We understand that many customers would like children or grandchildrens name place in birth order from oldest to youngest but that is not always possible due to space issues, We can not fit a long name on a smaller disc, as in a 10 letters name can not be put on a disc that holds 5 letters. Also due to the look of the item having a longer name on top and a short name on the bottom will look odd and out of balance. We have done these before at customers instistance and found that they did not like the look and wanted remakes.We will not make a item that the artist feels will not look good or smush a long name on a small disc, If you insist, you agree that if you do not like the look you will pay a remake charge. If we contact you and get no respones on this issue,after several attemps Item will be made as the artist feels will look the best, by purchasing you agree to this policy. If you have a problem with any custom item....please convo me and I will work with you to resolve the problem. ANY ATTEMPT TO ALTER OR CORRECT A ISSUE ON YOUR OWN VOIDS ANY RETURN OR REFUND ON ITEMS. IF YOU DAMAGE IT YOU HAVE VOIDED THE RETURN POLICY .
We will except returns on non -customized personalized orders. You must contact us with in 1 hour of order to cancel or with in 1 day of receipt . There is a 10 day limit for returns. Items must be mailed back and packages as they were send out , in a bubble mailer with tracking to avoid damage,. If items is not mailed in a like manner as it was sent to you , so there is tracking and proof of mailing the customer is responsible if the items is lost or damaged and no refund or exchange can be made. ( Exchange would then require a material fee)
All items are stamped by hand one letter at a time, any difference in depth or alignment of letter, is part of the art form and is not considered a defect but part of the character of the piece. .
Payment
Because most items are custom personalized orders, payment must be recieved before work can be completed.

Shipping details

Shipping
All items normaly ship within 5 days of recieved order . Items will be ship first class USP unless you choice priority shipping option .
International orders, Please be aware of your countries taxes , on imported goods, We are not responsible for those charges and it is illegal for us to pay them for you or mark it as a gift to avoid them. All order have to have a customs lable and be checked at import stations any and all fees are the customers fees and taxes , We have no way to know what they might be.

Refunds, returns & exchanges

We will except returns on non -customized personalized orders. You must contact us with in 1 hour of order to cancel or with in 1 day of receipt . There is a 10 day limit for returns. Items must be mailed back and packages as they were send out , in a bubble mailer with tracking to avoid damage,. If items is not mailed in a like manner as it was sent to you , so there is tracking and proof of mailing the customer is responsible if the items is lost or damaged and no refund or exchange can be made. ( Exchange would then require a material fee)
All items are stamped by hand one letter at a time, any difference in depth or alignment of letter, is part of the art form and is not considered a defect but part of the character of the piece. .

Additional information

Custom and personalized orders
All order styles can be customized to suit your needs.

Sizing details
The size of blanks used depends on the need for the style and amount of lettering needed, Custom orders will depend on what you need stamped as to the size we will need to use , Please message for details if unsure if your wording will fit a style you choose.
Bracelets are sized based on a small, med, large and xtra large mens size,
rings are sized in us ring sizes.

Care instructions
Most items are made of silver aluminum ,copper, brass nugold, or sterling option, care for metals is as follows , and is sent in a hand out with delivery:
Aluminum holds its color and does not tarnish or discolor unless exposed to chemicals. We recommend removing before swimming or use of hot tub. It can easily be cleaned with a rub of polish cloth,or rag.
Copper and brass nugold are coated with a top coat to prevent tarnish unless it is requested to leave off, without it items will turn color or tarnish over time , as some prefer that look.
Sterling silver is a fine metal and will tarnish over time but can easly be cleaned with a silver polish cloth. Chemical cleaner are not recommended.

Gift wrapping and packaging
All item come boxes and ready to give as a gift.

Wholesale availability
We offer wholesale orders of items. Items will be discounted based on the size of the order. Orders must meet qualification of number of items to meet wholesale discount price. ( stamped items only charms not included) To receive wholesale pricing you must order the minimal quanity, for the total order, and also a minumal amount per item. We can do a mix order of styles for 1st order but there is a min per style, (example 2 per style x 10 =20 , not 20 separate styles)

WE also offer a discount on smaller orders of 10 or more items. discount items can be of mixed styles , and is based on a % off of order total.

Can I request a custom design for my needs ?
Yes. We design new items and styles daily to meet the needs of our customers. If you need a item for a occasion and do not see a style you like message us to get a custom design to suit your need.

Can I put my kids name in birth order on a layered charm?
Our store policy on stacked charms : We understand that many customers would like children or grandchildrens name place in birth order from oldest to youngest but that is not always possible due to space issues, We can not fit a long name on a smaller disc, as in a 10 letters name can not be put on a disc that holds 5 letters. Also due to the look of the item having a longer name on top and a short name on the bottom will look odd and out of balance. We have done these before at customers instance and found that they did not like the look and wanted remakes.We will not make a item that the artist feels will not look good or smush a long name on a small disc, If you insist,you agree that if you do not like the look you will pay a remake fee

shipping times.
THESE ARE HANDMADE ITEMS AND TAKE TIME TO MAKE AND SHIP,(WE CAN NOT CONTROL THE POST OFFICE SHIPPING TIMES ) Currently we are at a 3 day turn around + shipping time,PLEASE ORDER EARLY TO INSURE DELIVERY, ONCE WE REACH OUR MAX FOR PRODUCTION AND ON TIME DELIVERY WE WILL POST OUR CUT OFF FOR ORDERS.

(ALL RUSH REQUEST WILL REQUIRE A RUSH FEE, AND INCREASE SHIPPING FEES FOR LATE ORDERS, ) PLEASE ORDER EARLY TO OVOID EXTRA FEE

CHRISTMAS CUT OFF FOR ORDERS.
CHRISTMAS CUSTOM OF DEAD LINE IS DEC 10TH PLEASE CHOOSE PRIORITY MAIL TO INSURE DELIVER, NO LAST MIN ORDERS WILL BE PROMISED SO ORDER EARLY!
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Custom and personalized orders
"NOTES TO SELLER" BOX
The notes to seller box is located during the checkout process. It is very easy to miss so if you forget to add your details in this box, you can just message me.

However, asking questions in this box is not recommended. If you have a question, even a small one, please send me a convo through Etsy. If you ask a question after you have paid, this is difficult to answer because you may need to add something to your cart before you pay. If you do not respond back in a timely manner or at all, this will slow your production time down. So please, questions are welcome but please ask before you make your purchase!