Hello and thank you for your interest in Suburban Headwear. We hope you find our headwear just a little bit different and quintessentially British and chic! Our aim is to make women feel confident and glamorous whilst experiencing extensive hair loss. We hope you'll think they just look super stylish, however much or little hair is worn underneath them. As hatmakers we have designed for Ascot, The Season, The Garden Party at Buckingham Palace and bring many years of experience to our headwear styles. Lots more information can be found on our website http://www.suburbanturban.com
All orders shipped from Surrey, England via airmail post which usually takes 7-10 working days to arrive. (But in our experience the service usually delivers in 7 days.) (For orders with a value below AUD $1000 sent via the postal service, we believe there are currently no custom charges (2014). However values do change and we advise all our customers to check this out before ordering. We are not experts on individual state legislation and cannot be held liable for custom charges.)
Refunds, returns & exchanges
We want all our clients to be 100% happy with their purchase. If you have any queries re. delivery or the particular style you have ordered, please drop us an email - firstname.lastname@example.org. We try to respond to all enquiries within 48 hours (please allow for time difference.)
We offer refunds and exchanges on our hats. If you are not satisfied with your purchase from Suburban Turban Ltd, you have a right to cancel within 14 days of receiving your goods. We endeavour to clearly represent our designs and fabric colours within the shop, and aim to size accurately before dispatching to avoid any 'surprises' once your hat arrives. However, if you are intending to cancel an order please email us as soon as possible and we will make a note on your order/account - email@example.com **Please be aware that return postage costs are the buyer's responsibility.**
Please return items to us within 21 days of purchase and we'll be happy to exchange or offer you a refund. If you are intending to return/swap an item please email us as soon as possible and we will make a note on your order/account. As soon as we receive your return (in good resale order with all tags in place), we will refund the item(s) value to your Paypal account.
***important*** the buyer is responsible for shipping costs on returns and exchanges.
Please be aware that each style is individually finished by our seamstresses, if you order more than one of a particular item there will be slight variation in the hand work i.e flower trims and draping etc.
You can find further information about our headwear collection at http://www.suburbanturban.com It will also tell you more about our company of milliners and you can read a few of our client testimonials too! Or sign up to our Facebook page and join our lovely followers / 'hat divas' there - facebook.com/SuburbanTurban
Address: Suburban Turban Ltd, Turban Towers, Masters Yard, Guildford Road, Westcott, Nr. Dorking, Surrey RH4 3NG, UK
Telephone: +44 1306 640123 (studio hours are Mon-Fri - 09.00-17.00 (GMT) You can leave an answerphone message out of studio hours on this number.