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SuzanneMedrano

Millbrae, CA, USA

Our shop policies

Welcome

Recycling Works! Whether you call it recycling or upcycling, reducing material sent to land fill is the eco-friendly thing to do. Creating useful items with rescued materials gives me great joy, and I would like you to receive your purchase with that same joy. Good communication is the key to a smooth transaction. If you have a question or concern, please contact me.
Handmade puts 'You're Special' back in gift giving!

Shipping details

Shipping:
For security, I only ship to the address specified by your payment method, and confirm unverified addresses by email. Most packages will be sent using USPS the next business day after receiving your payment; the same day if possible.

Refunds, returns & exchanges

For US buyers, please contact me within ten days of your order date and I'm sure we will find a solution. I do not charge a return or restocking fee. Return shipping is the responsibility of the buyer, and since shipping is a service provided by a third party, postage cannot be refunded. International and custom orders cannot be returned.

Additional information

International Customers:
I do ship internationally when political and economic issues make it possible. Check with your post office first regarding their import rules, as some of my items may not be allowed in your country. All shipping fees including import, duty, tariff, VAT, or customs fees are the responsibility of the buyer. I will fill out customs forms accurately. There are no returns on international orders. I am shipping from the United States and delivery time varies by country, but it can take several weeks for your package to arrive, longer if it gets held up in customs. Contact me with your location before placing an order.

Custom Orders:
If you see something you like but prefer a different color or quantity, please contact me. I am honored to create just for you, when time and materials allow. I work with rescued materials and many of my items are uniquely one-of-a-kind. After payment has been received, I will start your custom order and send you an email when it ships. Custom orders cannot be returned.

Item Availability:
Many of my items are true one-of-a-kind creations. I work with rescued/recycled materials, and I could not make them again, even if I wanted to. I am quick to remove unique items after a craft fair. In the unexpected event an item is not available, I will make every effort to find a suitable replacement or refund the transaction with my sincere apology.

Tag Designs:
I use a Sizzix die cut machine and dies to make most of my tags and embellishments. These designs are copyrighted by Sizzix and used with permission per their angel policy.