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tcbCrochet

Portland, OR, USA

Our shop policies

Welcome

Hiya! Welcome to my shop, tcbCrochet. I hope you love the items I have made as much as I have loved making them. If you see something you like but I'm out of stock or if you'd like to make a custom order, contact me (on my contact page) and I'll see what I can do.

Thanks!

Until recently, I was on etsy. Check my old shop for reviews (tcbCrochet.etsy.com).

Shipping details

Now featuring International Shipping!!!!! I try and ship as soon as I can once payment has cleared. If you are purchasing a custom order, we can discuss the time frame for the creation and shipping of your special product.

Refunds, returns & exchanges

First and foremost, if you are unhappy with your purchase for any reason, please contact me and I will see what I can do for you. I work very hard on my products and want my customers to be as happy with them as I am making them.

Below are my basic policies on refunds and exchanges. If you feel that you do not fit into these categories, please feel free to contact me.

Digital Downloads: I am sorry but I cannot accept refunds or exchanges on Digital downloads. If you did not receive your download, please contact me and we can figure out the problem and get you your pattern.

Physical items (non-custom): If the item is received damaged, please contact me as soon as you can and no later than 7 days after receiving the product with pictures of the damage and a description of the condition of the product. I will work to get you a replacement of the item you purchased as soon as I am able.

For some kinds of damage or if the pictures/descriptions do not properly convey the damage, refund of the purchase price and original shipping will be refunded after the item is returned. Items that fit this category must be shipped back within 14 days of receiving the product or when both you and I agree that the item is to be returned. Return shipping price will not be refunded.

Physical items (custom): If the item is received damaged, please contact me as soon as you can and no later than 7 days after receiving the product with pictures of the damage and a description of the condition of the product. I will work to get you a replacement of the item you purchased as soon as I am able.

I am sorry but I can not accept returns on custom orders.

Exchanges and Returns: I am sorry but due to the nature of the products that I sell, I cannot offer exchanges or returns other than those listed above. Please be mindful that color variations exist in both yarn as well as in computer monitors. If you have any questions about the color, look, feel, or any other aspect of the item you wish to purchase, please feel free to contact me and I will gladly answer all of your questions.

Additional information

FAQ:

~~Custom and personalized orders

Yes. I do custom orders! Custom orders take time and a lot of communication. Please do not ask for a custom order on Dec 23 and expect your finished product by Christmas. :)

If you know what you want or if you know you want something custom but you aren't exactly sure what you want, just send me a message (form to the left) and we can work something out.

~~I love your items but why aren't any made of wool?

Short answer: I am allergic to wool. It will completely rip my hands up if I use it. :(
Long answer: I use acrylic and cotton based yarns for my work. They are durable and washable. So they are great for kids and multi-year use. Using these yarns also come with the added benefit that if you or the person you are gifting an item to is allergic to wool, they can still enjoy the product. :)

~~Care instructions

Unless otherwise noted, all of my items are made from acrylic or cotton yarns. Therefore, all of the items are machine washable.

For best results, place the item in a lingerie bag or pillow case and wash on gentle with gentle detergent. The items can then be tumble dried on low or lay flat to dry.

~~Reviews

Until recently, I was on etsy. Check my old shop for reviews (tcbCrochet.etsy.com).