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TwistedKnickersINC

Kensington, PE Canada

Our shop policies

Welcome

When you buy handmade from Twisted Knickers™, you are getting an item made by Arlene MacAusland. All of the items in my shop are handcrafted by Arlene from start to finish ( including the patterns) in her home studio.

Shipping details

Physical items are shipped with tracking.

INTERNATIONAL BUYERS: Please be aware that you will be responsible for any taxes, VAT, customs duties, handling/brokering fees or other amounts that may be levied by your home country for importing. Please check with your Customs office and/or Postal Service if you are concerned about possible tariffs. Our government requires a customs declaration of value form on all parcels leaving Canada.
Items will ship within 1-2 days from time of purchase and/or receipt of payment.

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PDF PATTERNS

Your PDF pattern will be emailed to the email address you provide at time of ordering.
Once payment is confirmed I will email your pattern within 24 hours.

Refunds, returns & exchanges

If, for any reason, you are not satisfied with the item(s) you have purchased, I will do my best to remedy the situation. please contact me within 7 days of receiving the item to discuss. I do not, however, reimburse shipping costs.

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PDF PATTERNS and DIY KITS
All pattern sales are final. Please feel free to ask questions before you purchase a pattern.

Additional information

PDF PATTERNS and KIT PATTERNS
You are welcome to sell the finished product made from your Twisted Knickers Pattern in your own shop or at craft fairs. I would be thankful if you could add a link to my shop in your written description. Patterns are for personal use only and must not be redistributed. Finished items must not be mass produced.